Elephant Removals

My experience with Elephant can be summarised with the below (summarised) email I sent to them after the fact.  In summary, they were late (I was charged by the new owners of my property as we were 4 hours late moving out!), unorganised (didnt seem to understand that everything required packing and required my husband to step in and help), unprofessional and showed a complete lack of customer service throughout.  They even passed a comment about tea breaks when there were two hours of the day when they were waiting for packing material! Our response to the below was a 100 pound deduction from the bill.  They have since ignored all emails from us seeking compensation for damages to a dining table and a radio.  I can only assume they have no insurance policy in place.
 
 
Booking of Elephant Removals  - I asked whether he needed to come round and assess the inventory so we were sure to get the right size removal vehicle.  He did not deem this necessary - and consequently the van that turned up was too small.  On discussing whether Elephant should pack all our belongings on the previous day or the same day, I was told either approach was possible - we were four hours late moving out the flat and incurred charges form the new owners as a result.   Day of Removals  - removal van was expected at 9:30 - it arrived two hours late without packing material!!   It took 2 hours for someone to go back to Elephant and pick up the materials.  During this time, the two remaining Elephant employees needed direction from my husband on how to proceed.  Throughout the day, there was little leadership or supervision from the Elephant team and it was very unclear who was in charge.  My husband had to step in and direct the team and provided hands-on help working at twice the speed of your employees.  Whilst the point has been made that it is our choice whether to help or not, we did not feel there was really a choice here as otherwise the removal process would have taken even longer.  In addition to this it is worth mentioning, I also had to start filling boxes – I am 9 months pregnant – it has taken me 3 days to recover from the experience.  And finally, we resorted to asking the removal company of the people moving into the property(who had been parked outside for 3 hours) to lend a hand.  As an aside, its worth mentioning that they were quite shocked at how the removal process was being run and the speed at which progress was being made.  And by contrast they worked with speed, purpose and organised themselves efficiently to get the belongings out of the flat so they could finish their job and move items in.  They also did not need much direction.  - During the packing process, the Elephant team were told several times that they were to pack everything.  However on checking their work throughout the day I kept finding cupboards they had not yet started on and they seemed surprised when I said they needed to pack up said cupboards.  In addition, on instructing that a cupboard should be emptied and on checking whether this had been completed or not, I found on several occasions that two/three items had been left unpacked - again this resulted in leaving a whole drawer of belongings behind at the property.  It became clear to my husband that an extra van was needed to transport our belongings.  However, the Elephant team did not appear to be able to make a decision on this point.  I called and requested an additional van – they did not take my word for it and did not call me back to agree the way forward.  I find this quite unprofessional as at this point we had been on the phone to Elephant several times during the course of the day and were already 3.5 hours delayed in moving out of the flat.  - On arrival of the second van, items were moved from the forecourt into the van.  On packing the second van, part of my BO Concept dining room table was broken.  This is not fixed and I expect to be compensated for this separately.  On discussing the bill with the Elephant team, there were comments made about how we should pay because the team are on minimum wage.  There was also a reluctance to call someone more senior at Elephant to discuss the issue further.  .

Service cost: £855

We would strongly recommend www.ElephantRemovals.co.uk, this moving company London came as highly recommended by my friends when we were moving home. They packed with their own specially made moving boxes and other packaging materials, relocated all our contents safely. Not a single scratch as they had wrapped everything so well that nothing moved from its place whilst in transit. They also disposed some excess furniture to the recycling centre that we had requested as part of de-cluttering plan. The job was very well executed, no doubt this is a sign of a professional removal company, and would not hesitate to let others benefit from such a trusted firm, a true reliable movers and packers firm.

Service cost: £1195

At Elephant Removals all the staff including porters were extremely extra supportive. The cost seemed slightly higher but it was worth every penny we spent. From Packing to collection until delivery and unpacking, they conducted it in an incredible speed and tireless manner. Despite we had extra items, their vehicle catered easily for the 15% extra item that we never realised we had from places we did not think of. Very good removal firm and indeed a good team work which made our move a seamless experience. We would certainly recommend Elephant Removals to anyone moving home.

Service cost: £695

Moved from 2 bed house in East London to a 4 bed house in Surrey. We wanted some additional packing on the day and the team did it for us on the day. I had to hand over my keys of the property at 13:00 and all the loading was done by 13:00 and we were ready to move. I also had to pick up some from storage. The two guys did a brilliant job in packing and loading into 2 vans. One of the hottest days of the year with the temp at 32 degrees, the guys worked really hard . It was really tough for them . Still they didn't lose their smiles. Very friendly guys. The only reason why I am giving 4 stars is because, as per the quote, there where 4 guys who should have come, But only 2 of them actually came. But they worked really hard to get everything done by evening. I felt really sorry for the guys and probably couple of more guys would have helped them on the hottest day of the year. But the move was really smooth and I am extremely happy and will recommend elephant removals .

Service cost: £900

I have used the Elephant Removals for the first time a few days ago and totally recommend it! I booked from one day to the following day (so very short notice) and everything went perfect. The salesman and the handler were both very nice and helpful. The handler arrived on time and was careful, efficient and organised with my stuff. After the service was done, the same salesman who answered my call the day before contacted me in order to check if everything went ok with the removal service, which shows that the company cares about their customers and is committed to providing good services.
Last but no least, the price was good and competitive (cheaper than other companies that I have seen).

Service cost: £60

Elephant removals really did us a proud. Their pack and move services were exceptionally outstanding. Despite tight schedule, they managed to accommodate our move in a very short notice. Staff were really polite and attentive which made the environment very pleasant. Our large furniture were meticulously padded and wrapped. The entire process became seamless experience. They all showed a great deal of professionalism but what makes them stand out is their friendly nature. We will certainly recommend elephant removals to anyone looking for a reliable movers.

Service cost: £395